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Service Contract

InCom Cloud Service Contract Where the content states: "We" or "Us" or "Our" includes InCom Cloud or any party acting on InCom Cloud's implicit instructions. "You" "Your" or "Reseller" "client" or "customer" includes the person purchasing the services and/or any party acting on the customer's instructions. "Member" includes the purchaser of services and/or any party acting on the purchaser's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" refers to the relevant domain names Registry. "Server" means the computer server equipment in connection with providing the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "TOS" includes this agreement. InCom Cloud reserves the right to modify this policy at any time, effective immediately upon posting the modification to this URL: http://www.InCom Cloud.com/tos.htm. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement. By using any portion of InCom Cloud's service, you are agreeing to this service agreement on this document entirely.

This document is the contract between You and InCom Cloud.

For domain-related agreements please visit https://www.incomcloud.com/registration-agreement.html

Delivery of Services

Immediately upon successful payment, you will receive an automated receipt from our systems. Please print and retain a copy of this and retain it in a safe place for future reference.

Your unique customer username will be on this receipt and should be used for inquiries to InCom Cloud.

Please note that we aim to deliver all goods as soon as signup is complete. If we are unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered. All orders are delivered electronically via email, If you have any questions about your order please contact us at sales@incomcloud.comOur trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hour of receiving your enquiry.

The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country. We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method.

Refund Policy

If InCom Cloud fails to provide the agreed-upon services, a partial refund will be issued based on the amount of unused service. If Cloud Cloud is forced to suspend or cancel your service due to a violation of company policies, no refunds will be given.  If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 7  days. There have been no refunds in past the 7  days. Upon request for account cancellation, your account will be temporarily suspended and then permanently deleted within a day. If an account remains suspended for more than 7 days for any other reason, it will be permanently deleted. If a customer holds multiple accounts with InCom Cloud, the company reserves the right to suspend all accounts if one or more are overdue on payments until all payments are caught up.

Refunds are not available for.COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by InCom Cloud through other companies.

No refunds are provided for VPS or Dedicated servers under any circumstances.

No refunds will be made if we terminate your hosting or other services due to a violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. Credit on your account cannot be refunded and must be used for purchases and renewals.

Setup fees are non-refundable.

Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 Days money-back guarantee. Any funds sent to InCom Cloud that are more than the amount owed can only be reimbursed in credit and cannot be refunded.

SLA Conditions

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level. Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers currently have no SLA. Uptime level is calculated by our status page and monitors only.

Web Hosting

These Terms of Service and Acceptable Use Policies ("Terms and Policies") are an essential part of your relationship with InCom Cloud. By using your InCom Cloud account, you agree to all of the Terms and Policies set out in this document. 

General Terms and Policies

The Service is provided to authorized persons or organizations (referred to in this document as "Subscriber" or "you"). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of these Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service. Coverage - If you are an individual Subscriber, these Terms and Policies apply to all person.